Support for Audiologists

Please read these terms and conditions carefully, print them, and keep a copy of them for your reference.

1.) About Us
This website is owned and operated by Gordon Morris, Unit 21 Wessex Park, Somerton Business Park, Somerton, Somerset TA11 6SB.

We are open from the hours of 9am – 5pm. If you need to contact us, please e-mail us at or call customer services on 01458 272121.

Gordon Morris is a division of Sonova UK Limited

VAT number: 704007779
Company registration number: 03417253
Registered address: Sonova House, Lakeside Drive, Centre Park, Warrington, WA1 1RX

2.) Making a contract with us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we have accepted your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.

3.) How to place an order
To place an order you should register your details and create an online account. Add the equipment you wish to purchase into your basket. Progress to the checkout and enter your credit / debit card details. If you have any problems with the ordering process please contact us on 01458 272121.

Prices shown exclude VAT and delivery charges. VAT and delivery charges are shown at the checkout process.

To avoid errors, please check all details thoroughly through the purchasing process and at the checkout point before confirming your order.

4.) Delivery
The delivery charge per order is £5.75.

We will make every effort to deliver products to you within 14 days of your order. However, delivery times quoted are estimates and we cannot be held responsible for any failure to deliver products to you within any quoted delivery time. We will contact you to inform you of any delays that may occur.

We will always deliver products to you or contact you at the address you have given. If the goods are lost or damaged in transit, please let us know promptly.

5.) International Shipping
Non-mainland UK deliveries will carry additional shipping costs and need to be quoted. VAT charges may also apply to your purchase and this will be quoted too. Please e-mail to find out the relevant costs.

Should the additional fee satisfy you we will take the payment from your credit card at the time of purchase on our site. Once completed we will dispatch your order without delay.

Please note, most overseas postal services are very reliable, however the UK postal service will not compensate once goods have left the UK Mainland.

6.) Cancellation and Returns
Distance Selling Regulations allow you to cancel your contract at any time – up to 7 working days after delivery. To do this, please e-mail us or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, resulting in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights — for example, if goods are faulty or wrongly described.

7.) Faulty goods
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

8.) Warranty
All our products are covered by a 12-month warranty. Some products are covered by a longer period, please check individual product leaflet for details.

This warranty does not cover faults due to fair wear and tear, deliberate damage, negligence, abnormal working conditions, you not following the manufacturer’s instructions (whether spoken or in writing), misuse or the products being altered or repaired without our permission.

9.) Repairs outside the period of the warranty
When you are returning products for repair that are not under warranty, you must clearly state why you are returning them and give us full details of the problems you are having with the products. We will provide a quotation for repairs.

We only agree to repair products if it is economical to do so. If we do not think it is economical to repair the products, we will tell you this in writing and give you 30 days to confirm how you want us to dispose of the products in question. If you do not respond within 30 days, you authorise us to dispose of the products safely on your behalf.

We will not begin the repair until we have received your written confirmation to go ahead. If we do not receive a written confirmation from you within 60 days of our estimate, we will assume you do not want us to go ahead with the repair. If you do not want to go ahead with the repair after receiving our estimate, or if we do not hear from you within 60 days of our estimate, we will charge you a standard administration charge of £15 to cover the inspection and the cost of returning the products to you.

For us to carry out a full inspection service, we recommend that you return all accessories with the products so that we can test all parts. We will not be responsible for any missing parts that may be affecting the performance of your products. We will not release any repaired products to you until you have paid for the repair.

10.) Secure Trading
This site features an SSL certificate that can be seen when a customer creates an account and logs in. Clicking on the “Golden Padlock”, which appears next to the tool bar at the top of the screen, allows customers to view the Security Certificate.

11.) Changes to these terms
These terms were last changed on 24th May 2021

Free Advice, Professional Care
& Reliable Products

With a knowledgeable sales team, qualified sound technicians
and warranties on all installations and hearing products you’ll be
assured of a hearing solution that fits your needs and budget.