My story, Charlotte Weir: How the Roger Pen changed my life

Undergraduate student, Charlotte, is studying History at the University of Chester. 

Diagnosed with a hearing loss in her childhood, Charlotte details her hearing journey and the amazing difference assistive listening equipment has made to her quality of life.

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Understanding my Hearing Loss

“When I was 10 years old, I was told I had a moderate to severe hearing loss in my right ear. I found that the ‘box standard’ hearing aids were making no difference for me. In fact, it took a while for Audiologists to realise I had a conductive hearing loss.”

Conductive hearing loss occurs when there is a blockage of some kind in the outer or middle ear that prevents sound from properly passing through to the inner ear.

A conductive hearing loss may be caused by:

  • chronic infection
  • accumulation of ear wax within the ear canal
  • a growth in the middle ear
  • an abnormal bone growth near the middle ear.

Those who suffer from conductive hearing loss struggle with soft sounds at all pitches, both low and high. Depending on the nature of the hearing loss, this can be successfully corrected with hearing aids. Other types of conductive hearing loss can be treated surgically.

“After my diagnosis, I was given the opportunity to wear a Bone Anchored Hearing Aid (BAHA). I trialed this on a metal headband for roughly twelve months. My hearing was greatly improved with the BAHA but the headband hurt a lot! I was finally ready to get the more long-term solution which would involve an abutment implanted into my skull so I could attach my Oticon BAHA to it. It was a straight-forward procedure.

Trying New Technology

“I remember leaving the hospital after I had recovered from the surgery and I whispered to my mum “What’s that noise?” and then I realised, for the first time I was hearing the rain pour from the sky and bounce off the ground. I wasn’t just feeling the crunch of Autumn leaves from beneath my feet, I was also hearing it.

“As I moved into secondary education, I used a Phonak hearing loop in my classes for the first time. And, for the first time, I was able to hear my teacher loud and clear. This was around ten years ago. Since then, technology has rapidly developed and by the time I reached college, I was using a radio aid. This gave me the ability to hear my teacher even clearer and had developed further in range of distance.

Introducing the Roger Pen

What really changed my life was the Roger Pen, which I received at university. Typically, the Roger Pen would either be clipped to my lecturer’s shirt or worn on a lanyard. But then I found out what ‘Roger’ could really do. I’m able to place it in the centre of the table and it automatically picks up each person’s voice. I no longer  fear sitting at big, round tables!

With the Roger Pen, I can turn off background noise so it only focuses on the speaker’s voice, or I can turn that off and get a feel for both the speaker and background noise. The Roger Pen is a Bluetooth device which also means I can listen to music through my hearing aids.

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“Using my assistive listening devices, I slowly started to feel like I was an integral part of society. I was able to interact, connect and get involved in activities with my peers. My quality of life has been greatly improved, largely due to the Roger Pen. The sound is impeccable and is received from an impressive distance around me.

Simply, the Roger Pen changed my life.

For more information about the Roger Pen, please click here.

For more information about accessing hearing support, as a student via DSA, please click here.

Social distancing? Stay connected

These are unprecedented times for us all. We’re changing the way we work, socialise and learn. As we sift through the latest news, (battles for toilet roll and finger in the air predictions of scale, nature & impact), without doubt, we’re in a time of huge uncertainty and challenge. 

"Blindness cuts us off from things but deafness cuts us off from people."

Technology enables us to tackle secondary impacts of Coronavirus head on! Remote working is possible with tele-conferencing facilities. Learning continues with online portals, e-lectures, forums and vast online resources. Socialising is possible with social networking sites and video-conferencing tools.

Yet for individuals with hearing loss, perhaps this increased reliance on technology presents fresh challenges. Our hearing connects us to people, enabling us to communicate in a way that none of our other senses can. 

With the advice to practice ‘social distancing’ and ‘isolation’ we’re already physically more cut off than ever before. This only reinforces the need to make the most of existing technologies and use all available tools to stay connected. 

Reduce listening effort and stress

Assistive listening devices (ALDs)work alongside hearing aids and personal technology to help individuals with hearing loss stay connected. 

Ask yourself:

  • Can I have clear, understandable conversations with loved ones on the phone?
  • Can I hear clearly on a tele-conference?
  • Can I hear the television (without turning up the volume excessively!)?

Do you have concerns about family or friends, perhaps an elderly relative, to whom communicating remotely might be challenging?

Gordon Morris provide lots of different technologies, such as Phonak Roger, which can help in most challenging listening environments. There are innovative technologies which connect to most multimedia devices (mobile phones, tablets, televisions and telephones), which can be hugely beneficial for individuals with hearing loss.

Our recommendations

Amplified Telephones

Designed to help people with a hearing loss, amplified telephones have functions that allow the user to increase the volume as necessary to help speech understanding. Phones come in both a portable hand held phone or a more fixed corded version.

Phonak Roger Select

Featuring wideband Bluetooth® for phone calls. You can also enjoy listening to the TV or multimedia devices such as music players and computer, streamed directly to your hearing aids. Phonak Roger is compatible with all hearing aids and cochlear implants.

Phonak Roger Pen

Easy to use and fully automatic, Phonak Roger Pen will work with your television or any other audio device.  Mobile phone calls are made easy!

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If you currently have any of our assistive listening devices and need support understanding how you can get the most from them, please call our support team. 

Gordon Morris are pleased to offer free trials of our products.  Our team are poised to answer your questions and help you find the right solution for you. 

Our eStore is another great way of placing orders remotely- free delivery is a given! And please don’t worry, the team are always here to help you with your technology, so for any remote set up and ongoing support, please call : 01458 272121 or email

For the latest information and guidance about Coronavirus visit WHO’s website: 

Free Hearing Support – How do funding schemes work?

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In the UK, individuals with hearing loss are entitled to free hearing aids via the NHS. Depending on your location, your GP may recommend another, alternative supplier who also provides free hearing aids.

Hearing aids are sophisticated pieces of technology but it’s also important to acknowledge their limitations over distance and in noisy environments. Some hearing aid users still struggle to hear on the telephone, in lecture theatres or perhaps in business meetings. The solution: assistive listening devices (such as Phonak Roger)!

Assistive listening devices don’t form part of free, NHS provision and are often purchased privately. But, in this piece, we explore government funding grants which make assistive listening devices more accessible- and in many cases free…

Currently, there are two main funding grants for hearing assistance:

  • Access to Work funding
  • Disabled Student’s Allowance

The main way to apply for any fund, including hearing assistance, is under the main government website and looking under ‘Benefits’. From here, navigate to the ‘Disabled People’ section to find out more about possible financial aid.

Access to Work

Hearing impairment is a disability that often affects a person’s ability to work and can damage their employment history. For that reason, ‘Access to Work’ funding was created to enable more people to work effectively, without difficulty and remove any barrier that a hearing impairment may create.

What are the conditions for applying to this fund? You must:

  • have a disability that affects your ability to work well.
  • be 16 years of age or over.
  • live in England, Scotland or Wales.

If your application is successful, the fund will be given to a person with the intention of purchasing disability equipment and does not need to be repaid. It is not a loan.  There is no fixed amount of funding for a Access to Work application as every individual needs a different level of support. Support can last for up to three years at which point a review will be conducted to see if needs have changed. If not, support will continue as long as your support providers see fit.

Disabled Student’s Allowance

The Disabled Student’s allowance applies to all higher education students who have a disability that impacts their learning. For this fund, you must have a long-term health disability, a registered learning disability or a mental health condition recognised by professionals. Every university has a person in charge of disability issues, a Disability Officer, who can discuss a student’s needs. The allowance helps with the cost of a note-taker, sign language interpreter and specialist equipment, as necessary.

Struggling with your application?

For more information or assistance applying for any of the aforementioned grants, please get in touch! Typically, individuals would be offered products like the Roger Pen or Roger Select via the funding schemes. Visit our product pages to find out more.

Gordon Morris offer a two year warranty on all our products, as well as a 10 day, no obligation trial.

Contact Us Today!

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Loop System vs Phonak Roger

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We have all heard of the loop system or have seen the logo in our
local shop or post office, most recognising that the hearing loop
(sometimes called an audio induction loop) provides a magnetic,
wireless signal that is picked up by a hearing aid when it is set to
‘T’ (Telecoil) setting.

Here at Gordon Morris, we offer a range of induction loops including
domestic, commercial, portable, counter and infrared as well as
necessary accessories such as receivers, microphones, tape or

What’s next in the world of hearing aid equipment?

Alongside carrying these popular devices, we are proud to offer
Phonak Roger ™, a range of accessories to help improve hearing
and speech understanding in even the most noisy environments.

Benefits of Roger:

• A hassle free solution – Roger automatically adapts to the
environment around you

• Hearing aid wearers understand almost 10x better with
Roger in noise and over distance vs people with normal

• Compatible with all makes and models of hearing aids

• Can help you hear clearly up to a range of 20m

Wondering if they will work for you?

Roger for everyone:

Regardless of what hearing aid or cochlear implant you use, there is
a compatible Roger receiver that’s right for you. The receivers
transmit the signal from a Roger microphone straight to your
hearing aid or cochlear implant. Amazingly, some of the very latest
hearing technology no longer requires a receiver to be fitted to
your hearing aid.

Commercial and education

There are a range of custom products for your environment
whether you’re a school, restaurant, business or any other
community in which you have large groups of the public in your
area. We have a solution that will work for you

Visit our website and look through the entire Phonak Roger System
collection here:

We are here to help – if you have any questions don’t hesitate to
contact us on 01458 272121 or email us at

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National Trust, Tyntesfield

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The challenge: Support staff and visitors with hearing difficulties when using the café, restaurant, ticket and retail outlets.
The solution: Supply and install across the counter loop systems.
The benefits: All customers with hearing aids are able to use the systems to hear better, improving their experience of being on-site

“Gordon Morris are a local hearing specialist, a small company who are always happy to help and provide support when needed.”

Tyntesfield is a Victorian Gothic Revival house and estate in North Somerset near Wraxall, now in the care of the National Trust. Bought by William Gibbs in 1844, it was transformed for his  growing family to escape to, and included a picturesque landscape of farmed fields, woodland and gardens around the main mansion.

Gordon Morris had installed two room loops in the Sawmills in 2014 and provided a portable system for events. When a further requirement was identified to support users of the shops and restaurants, Gordon Morris was approached for a quote due to the consistently high level of service and support previously provided. Facilities Manager Sarah Schmitz added

“we like to support local businesses, which is another reason I contacted the Gordon Morris team”.

Support all visitors to the Tyntesfield Estate

Mark Birch the Operations Manager, was invited to meet and discuss their requirements. Mark undertook a survey of the rooms and desks to ensure the suggested solution would meet the needs of the National Trust visitors. Sarah advised that they welcomed over 300,000 visitors to the Tyntesfield estate last year. To ensure that all visitors and staff enjoy their experience when visiting the property, counter loops were required for other locations across the property.

Many of the buildings are over a hundred years old which presents potential acoustic issues. Mark was able to identify the best quality solution to support the hearing-impaired user. The microphones on the counter tops were also upgraded to gooseneck microphones to provide better sound for the users. Sarah advised that they have their own loop listener which is used monthly by a trained volunteer to check all systems were functioning correctly. Loop listeners are available from Gordon Morris to loan, hire or buy.

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Sarah commented that:

“Gordon Morris are a local hearing specialist, a small company who are always happy to help and provide support when needed”.

Gordon Morris engineers offer the full package from surveying the premises, advising what equipment is required, suggesting solutions, installing and maintaining the system.

Gordon Morris would like to thank Sarah Schmitz for her kind cooperation with this article and wishes everyone at the National Trust the very best for the future.
To find out more about National Trust Tyntesfield visit:

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How does a portable hearing loop work?

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When considering the variety of devices that are available to aid your hearing, it is helpful to understand how this technology works. Here we explore the technology behind a hearing aid loop system and how it works.

What is a hearing loop and how does it work?

A hearing loop refers to a system that is used to provide sound for people who already wear hearing aids in the position of a T directly into their hearing aids. This is typical in a large conference, public exhibition or another large event. If you suffer from hearing loss, this system can be a lifesaver. Not only does it provide inclusivity, but it ensures a person with heard of hearing can enjoy all the benefits that someone with normal hearing has without any other devices.

The induction loop system helps anyone who wears hearing aids to pick up sound and helps to enhance sound quality by minimising background noise. Rather than distracting yourself with trying to block out noisy chatter, you can pay attention to the main discussion.

What is the technology behind the system?

Put simply, the portable hearing loop transmits an audio signal into hearing aids using a magnetic field.

The sound source is picked up using a connection, where the signal is then connected to a loop driver. This driver creates a current that transfers the signal to a copper wire or tape loop. This magnetic field is then picked up on by the T-coil in the hearing aid itself. The hearing aid then does the rest of the work – adjusting the sound to the individual’s needs. The sound is transferred into the ear canal with the entire spectrum of frequency that enables it to be understood.

In order to work, the individuals must be situated within the area that is ‘looped’.

Installing the system

This system does require to be installed by a profession to ensure it provides maximum benefit, however there a number of personal loop systems that can be provide such as the Phonak Roger range that can also provide all the benefits of a loop but are more portable.

For more information about portable loop products, or any other handheld aid accessories contact Gordon Morris today. Our qualified sound technicians will be able to identify a hearing solution that meets your exact needs.

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Key Benefits Of Wireless Hearing Loop System

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Hearing loop systems and the benefits they can provide to hearing aid wearers is significant, and it is the reasonability of public location to ensure that a provision is provided to ensure hearing aid wearers can hear speech or announcements through their hearing aid. If you or anyone you know has hearing difficulties and uses hearing aid with a teli coil or T-setting mode there is equipment that may already be available in places you visit that would ensure you hear speech more clearly. If you happen to visit public location where there is no provision to help you with hearing then it may be something that can be installed to help people with a hearing impairment hear better.

A wireless hearing loop system, also known as an induction loop or a hearing aid loop, has many benefits. Here are a few of the key ones:

Many recipients can benefit at once

Perfect for groups with more than one person that is hard of hearing, a wireless hearing aid loop can amplify soundwaves for everyone in the room with a hearing aid. One loop works for everyone, meaning that there are no explosive costs. A hearing loop means that people with normal hearing can here speech or sound at normal volume, while those with hearing aids can hear sound directly from its source into their hearing aids via the loop system.

Wireless hearing loops can be portable

If you’re worried about growing accustomed to life with a hearing loop only to then go away on holiday and have the hotel room TV seem unintelligible, then worry not! Portable, handheld system exist, which means you can simply pack one and then use it wherever you need to be. Whether it’s a restaurant, hotel room TV or any group gathering, you’ll no longer have to be worried about feeling annoying by requesting extra high volumes, or asking people to repeat themselves – because there’ll be no need for it!

Conversations don’t have to feel stilted

By simply placing a hearing aid loop system or accessory on a table, normal conversational volumes are amplified so you can hear! This is perfect for both personal and group conversations, as you no longer have to feel like you’re making the conversation seem unnatural by asking everyone to speak in a louder tone. Bearing the previous point in mind too, you can also bring a portable loop or accessory with you for assistance with everyday activities and tasks such as doctor’s appointments.

Interested about getting a wireless hearing loop system? Look no further than Gordon Morris, who can offer solutions for work, personal life and everything in between.”

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Glastonbury Town Hall, Glastonbury, Somerset

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The challenge: To support hard of hearing councillors and members of the public to allow them to fully participate in meetings and events.
The solution: The portable Phonak Roger system, supplied with full training provided.
The benefits: The fully portable solution has enabled the councillors and public to participate and engage in meetings and events.

Glastonbury Town Hall is a beautiful grade II listed building built in the 1800’s, located on Magdelene Street, close to the Market Place situated next to Glastonbury Abbey. It is owned, maintained and run by Glastonbury Town Council.

The building consists of a number rooms including; two Halls, a Council Chamber and Mayors Parlour, not to mention two Kitchens and a bar.

“It has improved discussions so all members are able to hear clearly.”

Support for the Whole Family

Licenced as a wedding venue, the building is able to accommodate a variety of events including coffee mornings, craft fairs and much more. To ensure that all attendees, councillors and members of the public are able to fully participate, it was recognised that an additional hearing system was required.

Gordon Morris had previously installed a room loop in the main hall. Therefore when a further requirement was identified to support users at chamber events. Due to the level of service and support provided during the previous install, advice and a quote was requested.

Premises and Estates Officer Jackie Boice contacted Gordon Morris and invited Mark Birch Operations Manager to meet and discuss their requirements. Mark is known to the Town Council for the training and support he provides. Mark demonstrated the portable Phonak Roger system, which is quick and easy to set up and packs neatly away into its own protective case. The system can be simply picked up and moved to wherever needed.

The council chamber is used for many meetings and often welcomes members of the public. Former Councillor Bill Knight previously commented on the difference the Phonak Roger system made to the meetings, it has improved discussions so all members are able to hear clearly. For the public sitting in the gallery at the meetings, the slimline wireless speaker can be positioned to provide better sound quality ensuring all present in the room are able to hear those using the microphones.

The wireless microphones are quick and easy to setup, removing the worry of cables and the safety of users. The microphones can also be passed to the public should they wish to ask questions during a meeting.

“The support we receive from Mark has been great. He is always available to answer questions.”

Professional service

Gordon Morris engineers offer a full service and support package. From surveying the premises and advising what equipment is required, to installing and maintaining the system. Caretaker Les commented, ‘the support we receive from Mark has been great. He is always available to answer questions.’

To find out more about Glastonbury Town Hall visit

Gordon Morris would like to thank Jackie Boice for her kind cooperation with this article and wishes everyone at Glastonbury Town Hall the very best for the future.

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Why choose the Phonak Roger Wireless Hearing System?

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What is Phonak Roger?

Roger is the most up-to-date, high-quality and innovative range of digital technology devices from established Swiss hearing aid loop system manufacturer, Phonak.

Transmitting the speaker’s voice wirelessly to the child or adult wearing a receiver on their hearing aids, these cheap Phonak hearing aids have been engineered to work effortlessly in even the noisiest of environments.

Available now from Gordon Morris, the Roger range presents a new gold standard in the hearing aid sector with an unparalleled signal-to-noise ratio and superior levels of speech understanding – even when there is significant distance from the speaker.

How does it work?

Roger microphones constantly monitor noise levels by utilising clever algorithms – if sound levels go up, the volume of the Roger receivers increase instantly.

Which Roger to buy?

The compact yet ultra-powerful Roger EasyPen is a perfect, easy-to-use microphone for users who desire total performance with minimal fuss, including multimedia connectivity.

Available in three vibrant colour options, the Roger EasyPen helps you understand up to 62% more in noise and over distances versus people with unimpaired hearing.

Moving into the office, the ingenious Roger Table Mic II lets you concentrate on work rather than hearing.

Just place a Roger Table Mic on the table during a meeting and it will transmit crystal clear speech straight to hearing aids so you can fully particapate in proceedings and not miss any important details.

The Roger range covers all age groups, and nowhere is hearing more essential than in the classroom.

The Roger Touchscreen Mic ensures your hearing-impaired child won’t miss out on vital information relayed by their teacher.

Worn around an educator’s neck or placed on a table so speech from a group of pupils can be picked up, this sleek Phonak device offers up to 54% improvement in speech understanding over other FM systems.

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7 Things You Need To Know About Hearing Aid Loops

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A special sound system that helps people with impaired hearing is something that should be widely available, especially at places frequently visited by a lot of people.

As it gets used by more and more public venues, here’s what you need to know about this useful DLS Hearing Loop system.

It works on a magnetic signal

A microphone picks up speech, an amplifier translates it to a signal which is then emitted through an antenna so it can be picked up throughout the area of setting. A signal is a magnetic wave detectable only by a telecoil.

No need for a receiver

The signal is designed to be picked up by any person with a hearing aid that has the Telecoil option on. This way there’s no need for headsets or other devices and additional staff and equipment.

Can be used by multiple people at the same time

The Hearing Aid Loop can be used by any number of people in the same room without any obstruction to the signal. It’s also unaffected by other devices and their network signals.

Hearing Aid Loops block background noise

Another useful feature of the system is that it blocks the external noise so that the signal can be heard without the intrusion of people talking or other sounds.

The DLS Loop can be installed in any limited area

Whether it’s an amphitheatre, a meeting room, a church or a taxi, hearing aid loops can be easily installed in most places, as long as a cable – a wire that sends the signal directly to a hearing aid – is placed around the perimeter of the area.

They are concealed and unobtrusive

The Hearing Aid Loop system is basically invisible and doesn’t affect activities in a given area in any way. The device is subtle and easily camouflaged.

Cost-effective solution for your venue

With this sound system, you get your money’s worth. It is affordable and its quality guarantees it’s a sound investment.

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